Automate the After-Sale tickets.
Connect your store, upload your docs, and let AI handle your tickets. No code, no setup fees, just instant after-sale automation.
Connect in 3 Clicks
Rivet sits between your Shopify storefront and the desks & inboxes your team already uses—one graph, live sync, no wiring diagrams.
Green edge — commerce data · Orange edges — handoff to helpdesk & email
Upload Your Docs, Train Your AI
Drag & drop your policies, product guides, and FAQs. Rivet turns them into instant answers.
Knowledge Base
2 / 3 processedInstant Policy Knowledge
Rivet scans your documents and extracts key information automatically. No manual data entry required.
Smart Handover to Humans
When AI can't solve it, your team gets a full context summary. Zero back-and-forth.
"I ordered the wrong size and already threw away the packaging. Can I still return it? Also, I need it exchanged for a different color that's currently out of stock."
Pricing
Plans that scale with your store
Compare features side by side. Every plan includes a 14-day free trial—no credit card required.
| Feature | Starter | Most PopularGrowth | Scale |
|---|---|---|---|
| Monthly Investment | €29 / mo | €79 / mo | €199 / mo |
| Value Target | Solo founders & small boutiques | Scaling stores with dedicated support | Established brands with high-volume ops |
| Automated Resolutions | 50 / mo | 300 / mo | 1,000 / mo |
| Overage Insurance | €0.75 / extra ticket | €0.50 / extra ticket | €0.30 / extra ticket |
| Knowledge Storage | 10 MB (Text-optimized) | 100 MB (Text & Docs) | 1 GB (Enterprise capacity) |
| Supported Formats | PDF, TXT, Web Links | PDF, TXT, Web Links | PDF, TXT, Web Links |
| Internal Team Seats | 2 Seats Included | 5 Seats Included | Unlimited Seats |
| Shopify Data Sync | Real-time (WISMO) | Real-time (WISMO) | Real-time (WISMO) |
| Zoho Desk Integration | (Email Handover Only) | Native "Rivet Report" | Advanced 2-Way Sync |
| Branding Control | "Powered by Rivet" | Custom Widget Logo | 100% White-Label |
| Trial Window | 14-Day Free Trial | 14-Day Free Trial | 14-Day Free Trial |
FAQ
Questions before you commit
Everything merchants ask at the pricing moment—answered upfront.
AI Capabilities & Brand Safety
Integrations & Workflow
Pricing, Storage & Limits
Stop Drowning in Tickets.
Start Riveting.
Join hundreds of Shopify merchants who've automated their support operations. No credit card required. Setup in under 5 minutes.